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Agent Reports

30 AltiReport Manual

Table

All Data from Table CDR Main

Columns

a. Direction

b. StartTime

c. EndTime

d. D1 - CallerNum; D2 - TargetNum

e. E1 - TargetWgNum; E2 - OutGoingWG

f. AADuration

g. QueueDuration

h. RingDuration

i. TalkDuration

j. HoldDuration

k. RecordDuration

l. StartPriority

m. AnswerWithinSLT

n. ExitState

o. SessionID

p. SequenceID

1201 - Agent Performance Summary

The Agent Performance Summary report displays a summary of an agent’s

performance.

Table

All data from Table AGENTPERWGSUMMARY1,

AGENTPERWGSUMMARY2, AGENTSUMMARY1,

AGENTSUMMARY2, AGENTSUMMARY4.

Columns

a. AGENTPERWGSUMMARY1.StartTime = AGENTSUMMARY1.StartTime

b. AGENTPERWGSUMMARY1.AgentNum = AGENTSUMMARY1.AgentNum

1 2 ... 29 30 31 32 33 34 35 36 37 38 39 ... 65 66

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Altigen MaxReports Manual do Utilizador Página 34