Altigen MaxReports Manual do Utilizador descarregar pdf (Página 35)

Reports

AltiReport Manual 31

c. AGENTPERWGSUMMARY2.NumInWGAnswered +

AGENTSUMMARY2.NumInDirCall +

AGENTPERWGSUMMARY2.NumOutWGConnected +

AGENTSUMMARY2.NumOutDirConnected

d. AGENTPERWGSUMMARY2.DurInWGTalk +

AGENTSUMMARY2.DurInDirTalk +

AGENTPERWGSUMMARY2.DurOutWGTalk +

AGENTSUMMARY2.DurOutDirTalk

e. D / C

f. AGENTPERWGSUMMARY2.NumInWGHold +

AGENTSUMMARY2.NumInDirHold +

AGENTPERWGSUMMARY2.NumOutWGHold +

AGENTSUMMARY2.NumOutDirHold

g. AGENTPERWGSUMMARY2.DurInWGHold +

AGENTSUMMARY2.DurInDirHold +

AGENTPERWGSUMMARY2.DurOutWGHold +

AGENTSUMMARY2.DirOutDirHold

h. G / F

i. AGENTPERWGSUMMARY2.NumInWGWrapUp +

AGENTSUMMARY2.NumInDirWrapUp +

AGENTPERWGSUMMARY2.NumOutWGWrapUp +

AGENTSUMMARY2.NumOutDirWrapUp

j. AGENTPERWGSUMMARY2.DurInWGWrapUp +

AGENTSUMMARY2.DurInDirWrapUp +

AGENTPERWGSUMMARY2.DurOutWGWrapUp +

AGENTSUMMARY2.DirOutDirWrapUp

k. J / I

l. D + G + J

m. AGENTPERWGSUMMARY2.NumInWGRNA

n. AGENTPERWGSUMMARY4.DurNotReady

o. AGENTPERWGSUMMARY4.DurAgentDND +

AGENTPERWGSUMMARY4.DurAgentFWD

p. AGENTPERWGSUMMARY4.DurAgentError

1202 - WG Calls and Direct Call Activity Summary

Report

The WG Calls and Direct Call Activity Summary Report displays a

summary of an agent’s workgroup and direct calls.

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Altigen MaxReports Manual do Utilizador Página 35