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Workgroup Reports

44 AltiReport Manual

2206 - Workgroup Inbound Calls Wait Time Summary

The Workgroup Inbound Calls Wait Time Summary report displays the

wait time for total inbound calls, including calls answered, abandoned and

overflowed, for the specified workgroup.

Table

All data from Table WGSUMMARY

Columns

a. StartTime

b. WGNum

c. NumInWGCall

d. NumInAnswered

e. DurInAnsQ + DurInAnsRing

f. E/D

g. NumInAnsWithinSLT

h. G/D * 100%

i. NumInAbnInQ

j. NumInAbnDuringRing

k. I + J

l. DurInAbnInQ + DurInAbnInQ_RingTime + DurInAbnDuringRing +

DurInAbnDuringRing_RingTime

m. L/K

n. NumInOverflow + NumInAbnVmMsg + NumInAbnVmNoMsg +

NumInAbnToApp + NumInAbnToOthers

o. DurInOverflowQ + DurInOverflowRing + DurInAbnVmMsg +

DurInAbnVmMsg_RingTime + DurInAbnVmNoMsg +

DurInAbnVmNoMsg_RingTime + DurInAbnToApp +

DurInAbnToApp_RingTime + DurInAbnToOthers +

DurInAbnToOthers_RingTime

p. O/N

1 2 ... 43 44 45 46 47 48 49 50 51 52 53 ... 65 66

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Altigen MaxReports Manual do Utilizador Página 48