Altigen MaxReports Manual do Utilizador descarregar pdf (Página 45)

Reports

AltiReport Manual 41

Columns

a. AGENTPERWGSUMMARY1.StartTime

b. AGENTPERWGSUMMARY1.AgentNum

c. F+J+N+R

d. G+K+O+S

e. D/C

f. AGENTPERWGSUMMARY2.NumInWGAnswered

g. (F/C)*100%

h. AGENTPERWGSUMMARY2.DurInWGTalk

i. H/F

j. AGENTPERWGSUMMARY2.NumOutWGConnected

k. (J/C)*100%

l. AGENTPERWGSUMMARY2.DurOutWGTalk

m. L/J

n. AGENTSUMMARY2.NumInDirAnswered

o. (N/C)*100%

p. AGENTSUMMARY2.DurInDirTalk

q. P/N

r. AGENTSUMMARY2.NumOutDirConnected

s. (R/C)*100%

t. AGENTSUMMARY2.DurOutDirTalk

u. T/R

2204 - Workgroup Agent Call/Time Contribution %

Comparison

The Workgroup Agent Call/Time Contribution % Comparison report

displays all calls, including inbound workgroup, outbound workgroup,

direct inbound and direct outbound calls, for the specified workgroup

agent(s)

1 2 ... 40 41 42 43 44 45 46 47 48 49 50 ... 65 66

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Altigen MaxReports Manual do Utilizador Página 45