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Workgroup Reports

54 AltiReport Manual

d. C/B *100%

e. B-C

f. E/B *100%

2313 - Average Call Handling Time

The Average Call Handling Time report displays average call handling

time, including total talk time, average talk time and total handling time for

the specified workgroup.

Table

All data from Table WGSUMMARY

Columns

a. StartTime

b. NumInAnswered

c. DurInTalk

d. C/B

e. DurInHold + DurInTalk + DurInWrapUp

f. E/B

2314 - Total Outbound Calls

The Total Outbound Calls report displays total outbound calls for the

specified workgroup.

Table

All data from Table WGSUMMARY

Columns

a. StartTime

b. NumOutConnected

1 2 ... 53 54 55 56 57 58 59 60 61 62 63 64 65 66

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