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Workgroup Reports

50 AltiReport Manual

2307 - Workgroup Cumulative Inbound/Outbound Call

The Workgroup Cumulative Inbound/Outbound Call report displays total

inbound and outbound call statistiscs for the specified workgroup.

Table

All data from Table WGSUMMARY

Columns

a. StartTime

b. NumInWGCall

c. NumInAnswered

d. C/B * 100%

e. DurInTalk

f. E/C

g. NumInAbnInQ+NumInAbnDuringRing

h. G/B * 100%

i. NumInOverflow + NumInAbnVmMsg + NumInAbnVmNoMsg +

NumInAbnToApp + NumInAbnToOthers

j. I/B * 100%

k. NumOutConnected

l. DurOutTalk

m. L/K

n. B+K

2308 - Workgroup Cumulative Inbound Call Wait Time

The Workgroup Cumulative Inbound Call Wait Time report displays

cumulative call waiting time for all inbound calls for the specified

workgroup.

1 2 ... 49 50 51 52 53 54 55 56 57 58 59 ... 65 66

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