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Reports

AltiReport Manual 39

o. SequenceID

2201 - Workgroup Agent(s) State

The Workgroup Agent State report displays the state for specified

workgroup agent(s).

Table

All data from Table AGENTPERWGSUMMARY1,

AGENTPERWGSUMMARY3, AGENTSUMMARY1,

AGENTSUMMARY4.

Columns

AGENTPERWGSUMMARY1.StartTime

AGENTPERWGSUMMARY1.AgentNum

AGENTPERWGSUMMARY3.DurLogin

AGENTSUMMARY4.DurNotReady

AGENTSUMMARY4.DurAgentDND+AGENTSUMMARY4.DurAgentFWD

AGENTSUMMARY4.DurAgentError

2202 - Workgroup Agent(s) Performance Summary

The Workgroup Agent(s) Performance Summary report displays a

performance summary of the specified workgroup agent(s).

Table

All data from Table AGENTPERWGSUMMARY1,

AGENTPERWGSUMMARY2, AGENTSUMMARY1,

AGENTSUMMARY2, AGENTSUMMARY4.

Columns

a. AGENTPERWGSUMMARY1.StartTime

b. AGENTPERWGSUMMARY1.AgentNum

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